– FAQ’s –

Orders

CAN I PICK UP MY ORDER IN PERSON?

We currently work out of our home studio so do not offer in person pickup. However, if you do not live in one of our delivery zones and can’t live without your Wild Doves florals we can make arrangements to meet! Reach out at contact@wilddovesfloristry.com to make arrangements.

CAN I MAKE CHANGES TO MY ORDER?

Yes, but we please ask that you contact us immediately! Once an order has begun being processed we may not be able to accommodate your request. If you need to make changes to the delivery address we ask that you do so immediately. If we have already dispatched for delivery we may require an additional delivery fee to reroute or re-attempt your order.

CAN I CANCEL MY ORDER?

Cancellations are permitted as long as your order has not yet been processed or out for delivery as it is already in transit. Please contact us immediately if you’d like to cancel your order contact@wilddovesfloristry.com

CAN I CUSTOMIZE MY BOUQUET OR ARRANGEMENT ORDER?

Yes and No. You will not be able to customize orders from our “Occasions” or “Subscriptions” sections. However, you will have an option to add notes if there are any requests for NOT including specific flowers due to allergies, fragrance sensitivity, color/floral dislikes. In some cases we may be able to accommodate a specific flower or color.

If you would like to customize an order you can fill out a Custom Order Form here to get you started.

DO YOU ACCEPT CUSTOM ORDERS?

Absolutely! We would love to help tell your story through the language of flowers! You may contact us via email with your custom idea or fill out our order form here to get you started. After your form is submitted either Maria or Dominique will reach out to you within 24 hours to discuss design details!

General

WHERE ARE YOUR FLOWERS FROM?

We work with local growers to provide our customers with the freshest blooms while also supporting the local community. 

During the winter months, when local blooms are not available, we strive to source from across the US.

WILL MY ARRANGEMENT LOOK LIKE THE PHOTO?

Orders will not be identical to display photos. The images shown represent the overall theme and are a visual to better illustrate style and size. Weather, seasonality, and market conditions can sometimes affect flower availability, and thereby substitutions may occur. In such cases, we will only substitute items of equal or greater value. Style, theme, and color are always preserved. The overall design of the arrangement will be designers choice but if requested the floriography and color palette will be granted.

CAN I ORDER FLOWERS FOR AN EVENT?

At this time we are just a team of two so we are somewhat limited on what we can take on. Our focus is on small intimate events or gatherings. Feel free to reach out to let us know what is needed for your small event or dinner party! If it is something we can tackle we will absolutely make your floral wishes come true! Visit our Events + Intimate Gatherings section here for more information.

WHAT ARE THE SIZES OF YOUR BOUQUETS AND CENTERPIECES?

Our bouquet and centerpiece sizes for occasions are as follows:

  • Delightful (small) – 10 blooms plus accent florals and foliage
  • Luxe (medium) – 20 blooms plus accent florals and foliage
  • Grand Gesture (large) – 30 blooms plus accent florals and foliage
  • Yass Queen Victoria (XL Show Stopper!) – 40 blooms plus accent florals and foliage

Our Subscription sizes are the same minus the Yass Queen Victoria

DO YOU OFFER WEDDING FLORALS?

Because we are a small team of two we are somewhat limited on what we can take on. Weddings come in many different sizes so we are open to having a conversation on what you are looking for! If you are having a small intimate wedding, we are your girls! Send us a message and we would be happy to see if we can help!

WHAT CORPORATE SERVICES DO YOU PROVIDE?

We offer a bi-weekly floral subscription service to restaurants, retails spaces, storefronts, buildings, and hotel lobbies. Pricing is unique to each account and based on your business specifications. Contact us to discuss details of what will work best for your company!  

Deliveries

DELIVERY TERMS

To ensure a successful delivery please fill out all fields completely at checkout. Our delivery personnel will make one attempt for your delivery so it is imperative that you leave us with any specific instructions as well as the proper contact phone number, (sender or recipient). Special instructions may include entry door locations, gate codes, apartment building access, company name, suite number, etc. Deliveries will be made Monday through Friday 10am to 5pm. We reserve the right to contact the sender under any circumstances to attempt delivery. We recommend that someone be present for the delivery. If the recipient is not home, we will leave the flowers in a secure location near the front door. Once the flowers have been delivered the sender will receive an email or text message with an image of the flowers at the drop off location. In some cases the weather may work against us and if we feel that the flowers are in potential risk of being damaged the sender will be notified.

WHEN WILL YOU DELIVERY MY FLOWERS?

We make deliveries between 10am-5pm, Monday – Friday. We can not guarantee a precise delivery time however if you know exactly when the recipient will be home within  our timeframe please make a note on your order form. If you still have questions or need help please reach out contact@wilddovesfloristry.com 

Floral Subscriptions will be delivered only on Thursdays and Fridays. Please contact us for special accommodations. 

*Please note that we will be making deliveries on Valentine’s Day and Mother’s day for orders that are placed in advance

 

CAN I GET SAME DAY DELIVERY?

Unfortunately, not at this time. We are just a small team of two and are currently working out of our home studio. We do not hold the inventory to create same day arrangements.

CAN I GET SATURDAY OR SUNDAY DELIVERY?

We’re sorry, at this time we are not offering delivery on the weekends. If you are in need of an arrangement to be used over the weekend, we suggest placing your order for a Friday delivery.

WHAT IS YOUR RETURN POLICY?

We do not accept returns as all arrangements are made to order. Please contact us if you have any issues with your order at contact@wilddovesfloristry.com

WHAT IS YOUR FLOWER DELIVERY ZONE AND FEES?

The set zip codes and delivery fees are as follows:

$10 Delivery fee:
43123 – 43215 – 43205 – 43209 – 43212 – 43215 – 43201 – 43202 – 43204 – 43207 – 43210 – 43221 – 43222 – 43224 – 43203 – 43206 – 43211 – 43223 – 43227

$12 Delivery fee:
43230 – 43214 – 43217 – 43220 – 43213 – 43219 – 43228 – 43229 – 43232

$15 Delivery fee:
43016 – 43017 – 43026 – 43054 – 43068 – 43081 – 43085 – 43110 – 43147 – 43235 – 43004 – 43002 – 43065 – 43231

We occasionally accept deliveries outside these zones for an additional fee. Please feel free to email us or call to see if we can accommodate your request.

At this time we are not equipped to branch out to shipping arrangements.

CAN I CHANGE THE RECIPIENT ADDRESS FOR MY DELIVERY?

Yes! You can change the recipient address as long as the new zip code is within our set delivery zip codes. We would simply need 24 hours advance notice from the delivery date. Give us a call or email us and we’d be happy to help!

WHAT IS YOUR VESSEL RECYCLING PROGRAM?

It is an optional opportunity for you to recycle your vessel (vase). We will collect them from you, and in exchange, you will receive a $10 flower credit to use on your NEXT online flower order.

Click HERE to learn more about our program!